1. Information We Collect

• AIVA Nordic is a Nordic AI design studio offering visual content creation, AI-powered product visuals, videos, avatars and brand-aligned creative services.
• Data Controller:
  AIVA Nordic
  Email: info@aivanordic.com

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2. What personal data we collect

• We collect only the information necessary to deliver our services, communicate with clients, and improve our website.Information you give us directly:
  • Name
  • Email address
  • Company name
  • Project details or inquiries (from contact form or email)
  • Billing information (when applicable)
  Information collected automatically (website analytics):
  • IP address
  • Browser type and device information
  • Approximate location (non-precise)
  • Pages visited and time spent on our site
  • Cookie data (see “Cookies” section)
  We do not collect sensitive personal data.
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3. How we use your data

• We use your personal information to:
  • Respond to inquiries and provide customer support
  • Prepare project proposals and contracts
  • Deliver the services you have ordered
  • Process payments and send invoices
  • Improve our website and user experience
  • Send updates or information you have opted in to receive
  We never sell or share your data with third-party marketers.
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4. Legal basis for processing (GDPR)

We process personal data under one or more of the following legal grounds:

• Performance of a contract – to deliver services you have requested
• Legitimate interest – to communicate with clients and maintain our business operations
• Consent – e.g., when you subscribe to a newsletter
• Legal obligation – for bookkeeping and financial records

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5. How long we store your data

• Inquiry emails: up to 12 months
• Project-related data: up to 5 years (legal accounting requirements)
• Analytics/cookies: according to cookie provider (see below)

You may request deletion of your data at any time (see “Your rights”).

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6. Sharing your information

We only share data with trusted third parties when necessary for our services:

• Website hosting providers
• Email services (e.g., Webflow, IONOS, Gmail, etc.)
• Payment processors
• Accounting/bookkeeping systems

All third parties comply with GDPR and are contractually bound to handle data securely.

We never sell personal data.

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7. Cookies & Analytics

Our website may use cookies for:

• Performance and analytics
• Site functionality
• Understanding how visitors use our pages

By continuing to use our website, you consent to the use of cookies. You can disable cookies in your browser at any time.

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8. AI-related content processing

If you provide images, videos or brand materials for AI-based work:

• We use them only to generate the content you requested
• They are not reused, resold, or included in training data
• They are stored securely and deleted upon request
• We follow GDPR requirements on data minimization and safe handling

Your materials remain your property unless otherwise agreed in writing.

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9. Your rights (under GDPR)

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your data
• Restrict or object to processing
• Withdraw consent at any time
• Request a copy of your data (“data portability”)

To exercise any of these rights, contact us at:
info@aivanordic.com

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10. Children’s privacy

Our services are not directed at children under 16, and we do not knowingly collect data from minors.

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11. Changes to this Privacy Policy

We may update this policy occasionally. Any changes will be posted on this page with a new “Last updated” date.

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12. Contact us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

AIVA Nordic
Email: info@aivanordic.com

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